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Spryker Product Release Summer 2025
Get ready to unlock operational efficiency and cost savings! Our latest release introduces new self-service capabilities that accelerate workflows, reduce overhead, and deliver measurable impact where it matters most.
Experience a smarter, more efficient way to operate and turn productivity gains into bottom-line results.
Deliver Convenience and Efficiency With our Self-Service Portal
Spryker is launching its new Self-Service Portal (SSP)! Our SSP is a game-changing solution designed to unify the B2B aftersales journey, empowering buyers with all the information and tools they need in one place while keeping the customer support and sales teams closely engaged. The impact: frictionless aftersales buying and unlocked business growth.
Self-Service Dashboard
Maintain a comprehensive overview of your asset information and interactions at every level with the Self-Service Dashboard, which serve as a central hub for convenient access and management.
Asset Management
Efficiently organizes, tracks, and accesses assets. Customers benefit from improved visibility and operational efficiency,
Services
Allows customers to schedule, modify, and track service appointments, ensuring convenience and operational efficiency.
Inquiry Management - General Requests
Empowers customers to submit general questions or inquire about issues with orders.
Inquiry Management - Claims
Allows customers to efficiently submit warranty claims, request refunds, and more, streamlining resolution while lowering service costs.
Inquiry Management - Assets
Enables customers or service providers to easily request detailed information about assets. This includes technical specifications, comprehensive descriptions, or even explanations.
File Management
Offers a centralized repository for secure file storage and improved collaboration.
Order Management Update
Order Amendments
Order Amendments empower end customers with unprecedented flexibility to modify their existing orders. They can easily add, update, or remove items, ensuring their order always meets their evolving needs. Businesses can choose from flexible price recalculation strategies, maintaining control over pricing during amendments. This seamless process allows customers to adjust their orders without losing their current cart, all while retaining the original order ID for simplified tracking and improved data integrity.
Marketplace Discounts
Gain strategic control over promotions by targeting discounts specifically to individual merchants or product offers, enhancing merchant performance and retention.
Discount Conditions for Customers
Achieve greater precision in customer-related promotion scenarios by directly restricting and targeting discounts based on customer identity or behavior.
Configurable Data Exporter
Easily access and share important business data in a secure and flexible way, helping your teams make faster decisions, uncover new insights, and stay aligned.
Spryker Monitoring Integration
Use your preferred Application Performance Monitoring tools, maximizing uptime and reducing costs without disrupting your existing tech strategy.
ACP App Improvements
The ACP Apps Algolia and Vertex have been enhanced to provide broader search capabilities across various content types and to streamline B2B invoicing and tax compliance through improved validation features.
Multi-Factor Authentication
Strengthen e-commerce platform security by adding an additional layer of protection, requiring users to verify their identity through multiple methods like a password and a one-time email code.
(EARLY ACCESS) Bulk Product Import in Merchant Portal
Easily bulk upload products, pricing, and stock using a simplified CSV format, empowering merchants to launch and update catalogs faster while minimizing manual work and reducing errors.
(EARLY ACCESS) AI-powered Image-based Add to Cart
Streamline the purchasing process by allowing customers to upload PDFs, images, or handwritten notes, automatically adding any mentioned products directly to their cart.
See Spryker in Action.
Make digital commerce your competitive advantage with a platform that optimally implements your unique business model.
