Does Spryker integrate with my existing systems?

Absolutely. Spryker’s API-first approach makes it easy to connect with your POS, ERP, WMS, and other core systems for real-time data syncing.

How do returns work in a BOPIS setup?

Customers can return BOPIS orders directly in store. Spryker supports return workflows that connect with your back-end systems to reduce costs and improve service.

Is Spryker’s BOPIS solution scalable across multiple stores and geographies?

Yes. Spryker supports unlimited store locations, languages, currencies, and tax configurations.

Can I customize the BOPIS experience per store or region?

You can. With Spryker’s modular design, you control pickup options and workflows by location, so the experience matches each market’s needs, handled from a single back-end.

Buy Online, Pick-Up In-Store

Empower customers with the flexibility to shop online and collect in-store—combining digital convenience with the immediacy of physical fulfillment.

With Spryker’s composable Unified Commerce platform, you can easily launch and scale tailored BOPIS experiences that boost customer loyalty, drive in-store traffic, and strengthen your hybrid retail strategy.

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Overview

Deliver the Flexibility Your Customers Expect

Today’s customers—whether B2C or B2B—expect convenience, speed, and flexibility. Buy Online, Pick Up In Store (BOPIS) blends digital efficiency with physical proximity, letting shoppers order online and pick up or return items at their preferred store.

This model improves satisfaction and loyalty while boosting in-store traffic, streamlining logistics, and reducing costs. With Spryker’s composable Unified Commerce platform, you can launch quickly, scale easily, and deliver frictionless pickup experiences that keep customers coming back.

Benefits

Bridge Online and In-Person Buying

BOPIS turns the challenges of omnichannel fulfillment—like coordinating inventory, orders, and pickup—into opportunities. By blending digital convenience with in-store experiences, you give customers the control they expect while boosting sales and reducing costs.

Reduced Shipping and Return Costs

By enabling local store pickup and return options, Spryker helps cut last-mile delivery expenses and reverse logistics costs. Retailers gain full control over order routing, allowing them to fulfill from the most cost-effective location.

Faster Fulfillment Times

Spryker provides real-time inventory visibility and flexible order routing. Retailers can offer faster local fulfillment options and ease the burden on central warehouses and stores.

Smoother In-Store Experiences

With centralized inventory and order data, Spryker helps ensure that pick-up-ready stock is always available. Store associates can quickly access order details, reducing friction for both staff and shoppers.

Streamlined Operations Across Teams

Spryker’s modular system integrates easily with POS, ERP, and warehouse tools. This simplifies coordination between commerce, retail, and logistics teams, ensuring a seamless BOPIS process.

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ANALYST RECOGNITION

Gartner Ranks Spryker #1 for Complex Commerce

Spryker was ranked #1 in the Complex Business Models use case in the 2024 Gartner® Critical Capabilities for Digital Commerce report. This category evaluates how well vendors support advanced use cases, including:

Complex, assembled, or customized products
Mixed portfolios of physical goods, digital products, and services
Emerging models like subscriptions and marketplaces

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“ It quickly became clear to us that Spryker would provide us with the greatest innovative power and flexibility in the future. ”

Daniel Richter

Director Multichannel

“ With Spryker, we found a perfect partner who was able to deliver the new ecommerce sales platform that we needed while sticking to the challenging timeline. ”

Jens Brech

Director of Customer Experience and Network Quality

“ Spryker was the one technology fulfilling over 90% of our high-complex use cases from the get-go. And it’s paid off so far! ”

Jochen Hostalka

SVP IT & Enterprise Services

Outcomes

Smarter Fulfillment, Unmatched Flexibility

Spryker helps you enable bespoke pickup experiences with seamless integration into your existing retail stack.

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Increased Customer Satisfaction

Let customers shop on their terms with online selection, immediate availability, and flexible pickup options. These conveniences drive loyalty and long-term satisfaction.

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Cut Costs & Improve Efficiency

Reduce last-mile delivery expenses, balance inventory across locations, and streamline returns. Smarter operations mean leaner costs and faster fulfillment.

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Drive Revenue

Encourage in-store visits that open opportunities for upselling, cross-selling, and added services like installations or demos. The result: more revenue per customer.

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Improve Sustainability

Lower emissions and packaging waste by shifting to localized fulfillment. A greener operation strengthens both efficiency and brand reputation.

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Make digital commerce your competitive advantage with a platform that optimally implements your unique business model.

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Trusted by industry leaders worldwide

Capabilities

The Spryker Solution

With deep experience in complex digital selling, we help you provide frictionless Buy Online, Pick-Up In Store experiences.

With our solution, you can launch fast, scale easily, and adapt to store and customer needs.

Spryker Capabilities

Spryker’s modular features lets you tailor key parts of the BOPIS journey to fit your operations.
Click & Collect
Fulfillment App
Multi-store capabilities
Support for store branches
Location-Specific Offers

Professional Services

Expert, partner-led consulting helps you define the right approach from day one.
Customer Journey Analysis
Business Model Challenge
Process Design Workshop
Capability Mapping
Operating Model Sparring
Operational Readiness Audit
Transformation Workshop

Technology Partners

Spryker works with best-of-breed technology partners to extend what your commerce platform can do.
Fluent Commerce

Success Speaks for Itself

See how thriving businesses are using Spryker’s platform and out-of-the-box capabilities to sell direct to customers while avoiding channel conflict.

“ Daimler Truck Overseas wanted to bring their dealer transactions from offline to online with a B2B parts marketplace. They chose Spryker to digitize the buying experience while protecting existing dealer-customer relationships. ”

“ We were particularly impressed by Spryker’s B2B feature set and the modular system architecture, which together enable flexible development and a strong focus on B2B customers. ”

“ Siemens Healthineers chose Spryker to deliver a seamless customer experience while driving more sales to its network by integrating distributors into its digital commerce ecosystem, resulting in greater flexibility for customers and more business for distributors. ”

Frequently Asked Questions

Find answers to commonly asked questions about Spryker’s D2C solution.

Yes. Spryker gives you the tools to support same-day pick-up based on local inventory levels and store availability. You define the rules that work best for your operations.