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Lower Your Operational Costs Through Self-Service

Recessions, inflation, pandemics, wars – they are all ultimately out of our control. The key to weathering any storm is ensuring that your company is efficient and cost-effective.

A B2B portal saves money and increases revenue potential by enabling customers to self-serve.

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Overview

Master any Challenges with Spryker

One of the most powerful changes a B2B business can make in times of crisis is enabling their customers to self-serve through a portal that manages the relationship from start to finish. Customers lack transparency and autonomy as they cannot easily find information. They must rely on slow manual interaction to provide the information they want.

A digital self-service tool reduces both cost and time by automating manual tasks and increases the opportunity for personalized sales directly through the portal.

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Challenges

Challenges Addressed with a Digital Self-Service

Convenience is a crucial element of contemporary B2B customer service. Many businesses offer customers information about their orders and relationship, but from multiple and disparate sources - leading to poor customer experience.

Lack of Information

Without a portal consolidating all information, customers only have limited access to information about historic orders and interactions

Missed Opportunities

Personalization and tailored offers are difficult to create without consolidated customer data.

Cost and Time Intensive

Personal Customer Relationship Management involves a lot of costly manual interaction and processes.

Lack of Convenience

Customers seek convenience when doing business, which may lead them to look to competitors with better after-sales user experiences.

The Business Outcome of Digital Self Service

Digital Self-Service is a customer portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into all elements of the business relationship. Find out about more below.