ESA & Spryker Join Forces

The ESA (Purchasing organization for the Swiss automotive and motor vehicle industry), founded in 1930 is a B2B wholesale cooperative, that supplies consumer and capital goods. ESA has 7.000 affiliated companies among its members and comprises a range of around 500.000 products. Furthermore, ESA offers its members project planning and financing services as well as training.



ESA by the numbers

Of Sales through the webshop
orders per day
€ annual revenue


Outdated and inflexible ERP system

The ERP system, which ESA has been running on up to now, has undergone constant inhouse development and initially fulfilled its purpose. In the previous year, however, the system reached its limits with new customer demands. It was no longer able to keep pace with market developments or individual customizations. The ERP system that had been developed over many years had to be replaced entirely.

For ESA, it was neither a question of merely connecting a new ERP system to the old shop nor implementing a new shop in the old SAP system, as this would have posed a real challenge in terms of integrating a range of interfaces. Standard software was also out of the question due to a lack of flexibility, so the decision was made to replace the entire shop system with Spryker. This, however, meant starting from scratch – although it did make the migration process less time-consuming and cost-intensive when considered overall.

A row of parked luxury sports cars, with a sleek black car in the foreground, followed by red, silver, and white cars inside a modern showroom. The display is so meticulously organized it's as if an ERP system were managing the arrangement.

Our primary aim was to use the latest technology to become quicker: quicker on the market, quicker in experimenting.

Gérard Georges Division Manager Marketing & Business Development, ESA


Increasing customer centricity and revenue

Around 70 percent of ESA sales are transacted via the E-shop, which makes it the most important sales channel. Moreover, each customer has an individual price for almost every item.

The focus of migrating to the Spryker Commerce OS lay on a better customer focus and an optimized customer journey. This would generate increased sales and an improved range, thereby increasing customer satisfaction. Specific objectives were to decrease the purchase cancellation rate and improve the tracking of user behavior.

A white laptop displaying a website with promotional content, featuring a yellow banner for Pirelli and a section about an important ERP customer information update from February 21, 2020.
Geometric shape background

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A System That Adapts to Individual Customer Requirements

The demands that ESA has of its Commerce OS are multilayered because its complex supply involve many attributes that must be factored into data, storage and delivery processes. This includes, for instance, product availability, variable prices, discount rules, and locations. Precisely because of this complexity, ESA needs to unite all these processes and attributes into one system.

An open car hood revealing the engine and various mechanical components inside, akin to peering into an ERP system showcasing its intricate modules and processes.

It's about supporting the customer in a way that they don't have to go through the warehouse only to find out they're missing a piece. We want to be able to tell them what parts they will be running out of shortly so we can have them delivered to them.

Gérard Georges Division Manager Marketing Business Development, ESA

Spryker solution

A modular solution with Spryker Commerce OS

The modular architecture of Spryker makes it possible to adapt and adjust all these attributes. Spryker’s Glue API can be used to implement external interfaces, which at ESA were primarily the SAP system for price and availability information, a PIM connection for product information and a connection to the Marketing Automation Suite.

The Glue API is designed in such a way that it can be used as a contact point between Spryker’s back-end and any touchpoint, integration, or third-party system. This made it possible to reliably interconnect an entire ecosystem of PIM, SAP, and marketing automation systems.

A laptop screen displays an ERP webpage with a sidebar menu and a list of items, each with descriptions, checkboxes, and action buttons on the right. The menu is in German.

Launching Spryker

Maximum Flexibility in Preparation for Future Customer Needs

ESA very deliberately decided against using standard software to preserve the option to advance and steer processes itself. ESA does not have to accept any compromises with the Spryker Commerce OS – for example, when it comes to connecting new touchpoints. New devices, such as language assistants, are currently a big talking point in the auto shop sector. ESA consistently keeps asking itself the same question: how can workshop processes be simplified with new features and touchpoints?

Interior of a car, showcasing a Tesla steering wheel and a large central touchscreen with ERP-integrated navigation and media controls, while an outdoor path is visible through the windshield.

Mechanics often have dirty hands and fingers, and so ordering processes on computers is certainly not ideal in this case. With the option of completing orders via voice commands, we want to accommodate our customers in their everyday business.

Gérard Georges Division Manager Marketing Business Development, ESA
Person using an angle grinder on metal in a workshop, with sparks flying while integrating ERP systems for better workflow.


ESA staying in the driver seat

With the Spryker Commerce OS, ESA has the flexibility to drive forward development itself and to ensure that it has the freedom to decide the direction the platform should go. Positive results from the migration are already evident. There have not been any down days since its launch, which was often crucial on the old shop system with current seasonal order volumes.

At peak times, we record, on average, 4,000 to 4,800 orders a day. And there’s always surges and spikes – like just before order cutoff time when all of our customers log in at once. And with 8,000 users, as we have in the shop, that can mean a fair amount of traffic. Our shop system must be able to handle this surge in demand.

Gérard Georges Division Manager Marketing Business Development, ESA


The Spryker B2B Suite as a Basis

The scope of the relaunch extended beyond just the shop being renewed and also included the connection of numerous interfaces. And for that reason, the Spryker B2B suite serves as a solid foundation because it safeguards modularity and flexibility. Each SAP, PIM, or marketing automation system that ESA works with was connected to Spryker’s Commerce OS.

With Spryker, ESA internally retains the option of establishing connections at any time with front-end devices such as native apps, IoT, bots and voice assistants, in order to react quickly to new customer demands.

A smartphone displaying an online shopping app interface for "Maschinen und Werkzeuge," featuring a search bar, filter options, and a list of tool products including BETAG SET BEA Soft Push System. The seamless integration with ERP systems ensures efficient inventory management.

ESA’s Implementation Partner

As a leading German digital agency that operates under the guiding principle of “Do more together,” Nexus develops sophisticated digital platforms for B2C and B2B customers of different sizes and across various sectors. More than 100 experts support companies in the back- and front-end development, Digital Transformation, Creative Services, and IoT Implementation divisions. Nexus specialists contributed significantly to the success and the speed of the ESA relaunch.

Logo of Nexus United, a valantic company, featuring the company name next to a stylized 'X' on a white, diamond-shaped background, reflecting its reputable service in online wholesale.

Handpicked for ESA

Spryker Technology Partner

Using the backend of the headless Spryker Commerce OS, all shop front-ends and external systems such as Claranet and BS Payone can be combined in one system. The B2B Suite provides ESA with the specific features that combine all the complex requirements of the digital automotive supplier on one lean system.

Two diamond-shaped logos: on the left, "claranet" in red text; on the right, "PAY/ONE" in blue text, illustrating a harmonious blend of ERP solutions.

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