PLATFORM | SELF-SERVICE PORTAL
Spryker’s Self-Service Portal is a game-changing solution that unifies the B2B aftersales experience—empowering buyers with all the information and tools they need in one place while keeping the customer support and sales teams closely engaged. By centralizing customer, transaction, and product data, the portal enables seamless, autonomous interactions that increase satisfaction and build long-term loyalty.
Trusted by leading global companies for all their commerce needs.
Spryker’s Self-Service Portal is a centralized, intuitive platform that delivers seamless aftersales journeys, improves operational performance, and deepens customer loyalty.
Respond to the growing demand for autonomy by offering 24/7 access to personalized information, tailored offers, and real-time support—empowering customers to take control of their journey. Meeting the expectations for self-service experiences are essential to building trust, increasing satisfaction, and strengthening long-term loyalty.
With all customer data in one place, businesses can offer tailored catalogs, book service appointments, and surface relevant upsell opportunities—maximizing revenue and wallet share.
Empower your support and sales teams with a unified, user-friendly portal that streamlines aftersales workflows, minimizes manual effort, and frees up time for high-value tasks. Eliminating inefficiencies and enabling smoother collaboration, businesses can significantly reduce your operational costs.
By productizing the self-service use case, Spryker shortens time-to-first-transaction and speeds up ROI—reducing project timelines and increasing business agility.
Maintain a comprehensive overview of your asset information and interactions at every level with the Self-Service Dashboard, which serves as a central hub for convenient access and management.
Efficiently organizes, tracks, and accesses assets. Customers benefit from improved visibility and operational efficiency, reducing time spent searching and managing critical resources.
Utilize a unified ordering and delivery process for all your services with the Services feature, which centralizes both online and offline service management. This includes Service Appointments, allowing customers or agents to easily book aftersales services directly via the portal.
Enhance customer satisfaction with Inquiry Management, which provides a streamlined process for customers to submit requests or questions, typically related to products, services, orders, or support needs.
Enable customers to efficiently submit warranty claims, request refunds, and more, streamlining resolution while lowering service costs with Claim Management. This includes managing processes like warranty requests or refund inquiries.
Allows customers or service providers to easily request detailed information about assets. This includes technical specifications, comprehensive descriptions, or even explanations of unusual behavior, ensuring all parties have the necessary information at their fingertips.
Empower your customers with easily accessible, self-guided resources like FAQs and product demos through a personalized offering. File Management allows customers to seamlessly upload, organize, and manage crucial documents such as purchase orders, manuals, invoices, or service records for improved access and tracking.
Learn how our Self-Service Portal can elevate your commerce business.
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Check out how our Self-Service Portal delivers unified experiences that span the aftersales journey.
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