Marketplace KPI Guide

How do you determine which KPIs to measure when opening your own marketplace? Internal and external criteria are essential in building up the right strategy to measure success and finding the right partners and merchants. This Guide will help you establish the right set of numbers and other factors to look at.

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Guide Overview

Sales on marketplace sites accounted for 62% of global web sales in 2020. Marketplaces are no longer a trend, they are dominating digital sales in B2C as well as B2B already. It's a shift away from the online shop towards a platform ecosystem.

In this guide you will learn:

State of Affairs in 2020

Who Potentially Benefits From a Marketplace?

Which KPIs are Essential for Planning?

Conclusion and Business Takeaways

Who should read this guide:



B2B Merchants

Business Executives

Everyone concerned with Amazon as competitor

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State of Affairs in 2020

Marketplaces have long been playing an important role in B2C e-commerce, with e-commerce marketplaces dominating the top rankings worldwide. The topic of marketplaces is also making its way into B2B commerce – mostly in niche areas so far. One example of this is Sourceability – this merchant of electronic components has set itself the specific goal of becoming the Amazon of its industry. Even today, the size of the offered product range is almost identical to the Amazon product portfolio.

Key indicators are, at least in the ideal scenario, not only information but above all, a basis for decision-making. Therefore, wrong numbers (or misinterpreted numbers) easily lead to possibly wrong decisions.”

Lennard Stoever, Co-founder & CEO minubo
Which KPIs are Essential for Planning?

A uniform definition of generic KPIs must be step zero in planning because comparable data is clearly the precondition for maximum transparency and standardized communication between all parties involved.


Tim Thedens

Content Marketing Manager, Spryker
Tim is our expert when it comes to explaining complex issues in a way that is easy to understand for different audiences. He has a background in business psychology, a passion for technology and 5 years of experience in content creation for B2B tech.

My content idol: Dan Ariely
My content guilty pleasure: Bad puns
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