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Digital Self-Service

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process.

Digital Self-Service is a portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into the business relationship.

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  • Overview
  • Challenges
  • Business Outcomes
  • Spryker Capabilities
  • Customers

OVERVIEW

Improve your Customer Experience with Spryker

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process. Consolidate data and manage the relationship while offering insights and autonomy to increase customer stickiness.

By merging the customer, transaction, and product data into one unified portal, Digital Self-Service puts buyers into the driving seat.

Digital self service demo

Challenges Addressed with a Digital Self-Service

Convenience is a crucial element of contemporary B2B customer service. Many businesses offer customers information about their orders and relationship, but from multiple and disparate sources - leading to poor customer experience.

Lack of Information

Without a portal consolidating all information, customers only have limited access to information about historic orders and interactions.

Missed Opportunities

Personalization and tailored offers are difficult to create without consolidated customer data.

Cost and Time Intensive

Personal Customer Relationship Management involves a lot of costly manual interaction and processes.

Lack of Convenience

Customers seek convenience when doing business, which may lead them to look to competitors with better after-sales user experiences.

The Business Outcome of Digital Self Service

Digital Self-Service is a customer portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into all elements of the business relationship. Find out about more below.

  • Increase Customer Satisfaction & Stickiness

    With the autonomy to access information 24/7, a customer portal acts as a central point of contact with personalized offers and tailored support.

  • Cost Reduction Through Self-Service

    By removing manual processes, you can reduce both time and costs, and focus on high-value services.

  • Increase Revenue & Share of Wallet

    More customer data equals more opportunity to cross and up-sell, with AI-based offers delivered at the right time.

  • Efficiency on Buying & Selling Sides

    Customers gain full control with a convenient 'one-stop shop' where order templates and automatic functions save time and money.

The Spryker Solution

LEARN HOW SPRYKER & OUR PARTNERS ENABLE THIS USE CASE AND YOUR SUCCESS

Spryker Capabilities

  • Invoice Management
  • Quotation and Offer Management
  • Account-specific Products & Pricing
  • Configurable Bundles
  • Approval Processes

Success Enabling

Calibration Session:

  • Customer Journey Analysis
  • Process Digitization Mapping
  • Operating Model Sparring
  • Process Design Workshop

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Customers with this Use Case

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Digital Self-Service

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process. Digital Self-Service is a portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into the business relationship.

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Digital self service demo
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2022 Gartner®️ Magic Quadrant™️ for Digital Commerce

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Fear and Failure: Digital Transformation in B2B Manufacturing
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Appinio Retail Reports

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