8select offers online retailers and their teams a technical platform to manage their experts, product knowledge, product data and customer interaction and provide interactive content along the customer journey. We deliver our solution as SaaS with easy API access. Managing Human Experience with 8.HX is scalable, simple and efficient – trusted by leading online retailers like HSE24, myToys, Peek&Cloppenburg, VAUDE and Ulla Popken Fashion Group.
- Expert based product recommendations and cross selling at all touchpoints along the entire customer journey (onsite & offsite: online shop, e-mails, social media etc.)
- Human expertise, personality and empathy in online shops to provide a unique customer experience and long-term customer loyalty
- Anonymous customer interaction data provides valuable insights into purchasing behavior: e.g. which product characteristics are important to customers when buying?
- Automated optimization of the quality of product recommendations through machine learning and AI
- Easy integration into leading shop systems and customized shops via API (fast go-to-market)
- Comprehensive reporting functions and performance analysis
- 39% larger shopping baskets and 8% more turnover on average