Rapha races past the competition by providing human-centric support
The cult cycling apparel brand, Rapha, has a deep rooted culture of placing a
high priority on their customers with a laser focus on their overall customer
experience. In an effort to strengthen their global community of riders, Rapha
was looking for customer service software that could help them funnel all
customer communication into one system and break down the many channel
silos that exist in most systems today. With Dixa, Rapha can ensure each customer receives helpful, personalized support from a real human, regardless
of the channel they choose to reach out on.