Lower Your Operational Costs Through Self-Service
Recessions, inflation, pandemics, wars – they are all ultimately out of our control. The key to weathering any storm is ensuring that your company is efficient and cost-effective.
A B2B portal saves money and increases revenue potential by enabling customers to self-serve.
- Overview
- Challenges
- Business Outcomes
- Spryker Capabilities
- Customers
OVERVIEW
Master any Challenges with Spryker
One of the most powerful changes a B2B business can make in times of crisis is enabling their customers to self-serve through a portal that manages the relationship from start to finish. Customers lack transparency and autonomy as they cannot easily find information. They must rely on slow manual interaction to provide the information they want. A digital self-service tool reduces both cost and time by automating manual tasks and increases the opportunity for personalized sales directly through the portal.
Challenges Addressed with a Digital Self-Service
Convenience is a crucial element of contemporary B2B customer service. Many businesses offer customers information about their orders and relationship, but from multiple and disparate sources - leading to poor customer experience.
Lack of Information
Without a portal consolidating all information, customers only have limited access to information about historic orders and interactions.
Missed Opportunities
Personalization and tailored offers are difficult to create without consolidated customer data.
Cost and Time Intensive
Personal Customer Relationship Management involves a lot of costly manual interaction and processes.
Lack of Convenience
Customers seek convenience when doing business, which may lead them to look to competitors with better after-sales user experiences.
The Business Outcome of Digital Self Service
Digital Self-Service is a customer portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into all elements of the business relationship. Find out about more below.
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Increase Customer Satisfaction & Stickiness
With the autonomy to access information 24/7, a customer portal acts as a central point of contact with personalized offers and tailored support.
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Cost Reduction Through Self-Service
By removing manual processes, you can reduce both time and costs, and focus on high-value services.
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Increase Revenue & Share of Wallet
More customer data equals more opportunity to cross and up-sell, with AI-based offers delivered at the right time.
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Efficiency on Buying & Selling Sides
Customers gain full control with a convenient 'one-stop shop' where order templates and automatic functions save time and money.
The Spryker Solution
LEARN HOW SPRYKER & OUR PARTNERS ENABLE THIS USE CASE AND YOUR SUCCESS
Spryker Capabilities
- Invoice Management
- Quotation and Offer Management
- Account-specific Products & Pricing
- Configurable Bundles
- Approval Processes
Success Enabling
Calibration Session:
- Customer Journey Analysis
- Process Digitization Mapping
- Operating Model Sparring
- Process Design Workshop
RESOURCES
Find out more
Lower Operational Costs Through Self-Service
Recessions, inflation, pandemics, wars - they are all ultimately out of our control. The key to weathering any storm is ensuring that your company is efficient and cost-effective.
A B2B portal saves money and increases revenue potential by enabling customers to
self-serve.
See Spryker in action.
Make digital commerce your competitive advantage with a platform that optimally implements your unique business model.