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Digital Self-Service: Transform the Aftersales Experience
Give your customers the control and convenience they expect with a unified self-service portal. Spryker centralizes fragmented interactions into one intuitive platform—boosting satisfaction, streamlining aftersales workflows, and driving profitable growth.
Digital Self-Service: Transform the Aftersales Experience
Give your customers the control and convenience they expect with a unified self-service portal. Spryker centralizes fragmented interactions into one intuitive platform—boosting satisfaction, streamlining aftersales workflows, and driving profitable growth.
Overview
Build Loyalty With Effortless Self-Service
Today’s B2B buyers want fast, seamless, and direct digital experiences. Spryker’s Digital Self-Service solution empowers customers to manage orders, access product information, and resolve issues independently through a single, user-friendly portal.
By centralizing data and support channels, you eliminate friction from the aftersales journey—improving efficiency, increasing customer lifetime value, and giving your team the insights to evolve offerings in real time.
Centralized Access to Critical Data
Provide real-time visibility into orders, assets, and support interactions for faster resolution and lower service costs.
Scalable Personalization
Deliver tailored catalogs and recommendations at scale, driving deeper engagement and higher conversion without added complexity.
Streamlined Operations
Automate repetitive aftersales tasks to improve speed and free teams to focus on high-value activities.
Simplified Workflows
Consolidate aftersales into one intuitive portal, reducing system sprawl and long-term cost to serve.
analyst Recognition
Gartner Ranks Spryker #1 for Complex Commerce
Spryker was ranked #1 in the Complex Business Models use case in the 2025 Gartner® Critical Capabilities for Digital Commerce report. This category evaluates how well vendors support advanced use cases, including:
- Complex, assembled, or customized products
- Mixed portfolios of physical goods, digital products, and services
- Emerging models like subscriptions and marketplaces
“ In the digital age, the faster one wins … To ensure a fast solution that delivers outstanding customer experiences, we decided on Spryker. ”
Marc Dassler,Head of Digital Platforms
“ Spryker’s modular solution provides the flexibility we need today to meet the global challenges of tomorrow. ”
Sebastian Schulmeister,Group Lead E-Business Services
“ We wanted to go beyond the market standard, not just offering a polished e-shop. Our goal was to achieve a one-stop shopping experience for our customers, and Spryker delivered on our promise. ”
Dr. Mark Wever,Global Chief Digital Officer
Drive Customer Satisfaction & Loyalty
Empower customers with 24/7 access to personalized information, offers, and support—boosting trust and long-term loyalty.
Improve Sales Team Efficiency
Centralize collaboration and insights so sales teams can spend less time on admin and more time adding value.
Increase Revenue & Wallet Share
Use unified customer data to personalize catalogs, enable service bookings, and uncover upsell opportunities that grow revenue.
Maximize Operational Efficiency
Give buyers a one-stop portal to manage orders, track shipments, and access support—streamlining operations for both sides.
Trusted by industry leaders worldwide
“ Daimler Truck Overseas wanted to bring their dealer transactions from offline to online with a B2B parts marketplace. They chose Spryker to digitize the buying experience while protecting existing dealer-customer relationships. ”
“ Grimme, a global leader in agricultural machinery, launched a one stop shop with Spryker to offer access to new and used machines, spare parts and services - all in one convenient experience. ”
“ Siemens Healthineers chose Spryker to deliver a seamless customer experience while driving more sales to its network by integrating distributors into its digital commerce ecosystem, resulting in greater flexibility for customers and more business for distributors. ”
Spryker offers a uniquely modular, composable architecture built for complex B2B needs. You get full flexibility, fast rollout, and upgrade-safe customization.
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Go Live With Digital Self-Service
Get a personalized demo to see how Spryker helps you deliver a fully branded, customer-ready self-service portal.
