Digital Self-Service
Transform fragmented customer interactions into seamless, unified experiences. A Digital Self-Service portal is a one-stop shop that increases aftersales efficiency, enhances customer satisfaction, and drives profitable growth.
Spryker empowers both sales teams and customers by delivering a single, integrated platform that optimizes the customer experience and increases customer lifetime value.
- Overview
- Benefits
- Business Value
- Spryker Capabilities
OVERVIEW
Optimize the Customer Journey with Spryker
Digital Self-Service empowers your customers with a centralized portal that manages their aftersales journey. It offers complete visibility into the business relationship, ensuring effortless interactions and satisfaction to support the customer lifecycle. By centralizing customer, transaction, and product data into a single interface, a Digital Self-Service portals put your buyers in control, offering an intuitive, frictionless experience that builds long-term loyalty.
Key Benefits of a Digital Self-Service Portal
Today's B2B customers expect convenience, personalization and efficiency. A Digital Self-Service portal delivers that by offering a streamlined solution that empowers your buyers with all the information and tools they need in one place, while keeping the sales team closely engaged.
Holistic Information Access
Customers gain instant access to their complete list of assets, order history, interactions, audit trail, and related documents, making decision-making faster and more informed.
Enhanced Personalization
Tailor every interaction with personalized catalogs based on existing assets, increasing customer engagement and loyalty while driving higher conversion rates.
Cost-Efficient Operations
By streamlining customer relationship management and reducing the need for offline interactions, you can save valuable time and resources and focus on high-value tasks instead.
Seamless Convenience
Provide your sales team and customers with the convenience of managing assets, orders, support cases, and more from a single, intuitive portal—boosting satisfaction and reducing cost to serve.
Analyst Recognition
Pair up with a recognized Leader in Digital Commerce
The self-service revolution is transforming B2B commerce, and we believe, Gartner has taken note by emphasizing the growing importance of self-service in their independent research and strategic recommendations. To us, Spryker’s position as a Leader in the 2024 Gartner® Magic Quadrant™ for Digital Commerce, positioned furthest for Completeness of Vision, highlights our ability to anticipate and meet evolving buyer needs. This position is accompanied by our #1 ranking in the B2B Digital Commerce use case in the 2024 Gartner® Critical Capabilities for Digital Commerce which we think reinforces our focus on enabling businesses to deliver frictionless, scalable buyer experiences.
Unlock Greater Business Value with Digital Self Service
A digital Self-Service portal is designed to transform the customer journey and aftersales process. By centralizing all customer data and interactions into a single platform, this solution delivers significant value across your organization.
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Drive Customer Satisfaction & Loyalty
Customers gain autonomy with 24/7 access to personalized information, offers, integrated chat, and support across every stage of the journey, building trust and strengthening their commitment to your business.
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Enhance Sales Team Efficiency
Empower your sales team with a unified, user-friendly platform to engage customers with real-time collaboration tools, share insights, and coordinate the entire aftersales process, allowing them to reduce manual work, focus on higher-value activities, and cut operational costs.
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Increase Revenue & Share of Wallet
With a wealth of customer data all in one place, you can deliver personalized catalogs, enable service appointment bookings, and create upsell opportunities that increase revenue and drive growth.
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Maximize Operational Efficiency for Buyers & Sellers
Customers benefit from a convenient 'one-stop portal’ that allows them to manage orders, shipments, and aftersales support resulting in faster, more efficient buying and customer support experiences.
The Spryker Solution
LEARN HOW SPRYKER & OUR PARTNERS ENABLE THIS USE CASE AND YOUR SUCCESS
Spryker
Capabilities
- Invoice Management
- Quotation & Offer Management
- Account-specific Products & Pricing
- Configurable Bundles
- Approval Processes
Success
Enabling
- Customer Journey Analysis
- Process Digitization Mapping
- Operating Model
Sparring - Process Design Workshop
RESOURCES
Find out more
Empower B2B Sales with a Seamless Self-Service Portal
Spryker transforms fragmented B2B interactions into seamless, unified experiences, optimizing aftersales and driving growth. Learn more about how our Self-Service Portal empowers customers with autonomy to place orders, track shipments, and manage accounts—all while keeping your sales and support teams connected.
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See Spryker in action.
Make digital commerce your competitive advantage with a platform that optimally implements your unique business model.