Use case hero A graphic with an icon of a computer monitor displaying a user's profile and a magnifying glass, symbolizing digital self-service. The background features a diamond shape with green and blue accents, creating a modern look.

Digital Self-Service

Transform fragmented customer interactions into seamless, unified experiences. A Digital Self-Service portal is a one-stop shop that increases aftersales efficiency, enhances customer satisfaction, and drives profitable growth.

Spryker empowers both sales teams and customers by delivering a single, integrated platform that optimizes the customer experience and increases customer lifetime value. 

 

Read More
Menu
  • Overview
  • Benefits
  • Business Value
  • Spryker Capabilities

OVERVIEW

Optimize the Customer Journey with Spryker

Digital Self-Service empowers your customers with a centralized portal that manages their aftersales journey. It offers complete visibility into the business relationship, ensuring effortless interactions and satisfaction to support the customer lifecycle.

By centralizing customer, transaction, and product data into a single interface, a Digital Self-Service portals put your buyers in control, offering an intuitive, frictionless experience that builds long-term loyalty.

Digital self service demo

Key Benefits of a Digital Self-Service Portal

Today's B2B customers expect convenience, personalization and efficiency. A Digital Self-Service portal delivers that by offering a streamlined solution that empowers your buyers with all the information and tools they need in one place, while keeping the sales team closely engaged.

Holistic Information Access

Customers gain instant access to their complete list of assets, order history, interactions, audit trail, and related documents, making decision-making faster and more informed.

Enhanced Personalization

Tailor every interaction with personalized catalogs based on existing assets, increasing customer engagement and loyalty while driving higher conversion rates.

Cost-Efficient Operations

By streamlining customer relationship management and reducing the need for offline interactions, you can save valuable time and resources and focus on high-value tasks instead.

Seamless Convenience

Provide your sales team and customers with the convenience of managing assets, orders, support cases, and more from a single, intuitive portal—boosting satisfaction and reducing cost to serve.

Unlock Greater Business Value with Digital Self Service

A digital Self-Service portal is designed to transform the customer journey and aftersales process. By centralizing all customer data and interactions into a single platform, this solution delivers significant value across your organization.

  • Person sitting on a chair with a laptop, smiling. Beside them is an overlay graphic of communication icons, including a speech bubble with a thumbs-up and a heart, showcasing the ease of digital self-service.

    Drive Customer Satisfaction & Loyalty

    Customers gain autonomy with 24/7 access to personalized information, offers, integrated chat, and support across every stage of the journey, building trust and strengthening their commitment to your business.

  • A humanoid goat wearing sunglasses strikes a pose next to an abstract background featuring a money bag symbol, embodying the essence of digital self-service.

    Enhance Sales Team Efficiency

    Empower your sales team with a unified, user-friendly platform to engage customers with real-time collaboration tools, share insights, and coordinate the entire aftersales process, allowing them to reduce manual work, focus on higher-value activities, and cut operational costs.

  • A goat character wearing sunglasses is speaking through a megaphone about digital self-service near an icon of a rising bar graph with a dollar sign at the top.

    Increase Revenue & Share of Wallet

    With a wealth of customer data all in one place, you can deliver personalized catalogs, enable service appointment bookings, and create upsell opportunities that increase revenue and drive growth.

  • A woman is smiling at a laptop in an inset image. The main screen shows an administrative dashboard with roles and quick order and cart icons at the bottom, highlighting the convenience of digital self-service.

    Maximize Operational Efficiency for Buyers & Sellers

    Customers benefit from a convenient 'one-stop portal’ that allows them to manage orders, shipments, and aftersales support resulting in faster, more efficient buying and customer support experiences.

  • Person sitting on a chair with a laptop, smiling. Beside them is an overlay graphic of communication icons, including a speech bubble with a thumbs-up and a heart, showcasing the ease of digital self-service.
  • A humanoid goat wearing sunglasses strikes a pose next to an abstract background featuring a money bag symbol, embodying the essence of digital self-service.
  • A goat character wearing sunglasses is speaking through a megaphone about digital self-service near an icon of a rising bar graph with a dollar sign at the top.
  • A woman is smiling at a laptop in an inset image. The main screen shows an administrative dashboard with roles and quick order and cart icons at the bottom, highlighting the convenience of digital self-service.

The Spryker Solution

LEARN HOW SPRYKER & OUR PARTNERS ENABLE THIS USE CASE AND YOUR SUCCESS

Spryker
Capabilities

  • Invoice Management
  • Quotation & Offer Management
  • Account-specific Products & Pricing
  • Configurable Bundles
  • Approval Processes

Success
Enabling

  • Customer Journey Analysis
  • Process Digitization Mapping
  • Operating Model
    Sparring
  • Process Design Workshop

Technology
Partners


Customers with this Use Case

RESOURCES

Find out more

2023 Gartner®️ Magic Quadrant™️ for Digital Commerce

Spryker Cloud Commerce OS is one of the most future-proof commerce solutions available today. Find out why Spryker was recognized as a Visionary by downloading the 2023 Gartner®️ Magic Quadrant™️ for Digital Commerce.

Read more
Analyst Employee Working
A colorful, abstract digital representation of a financial graph with fluctuating data points and grid lines, illuminated in neon hues of pink, purple, blue, and green, reflecting the dynamic complexities of supply chain management.
MARKET TRENDS

Top 5 Takeaways from Spryker EXCITE: Turning Volatility into Value

Read more
CASE STUDY

Jungheinrich’s Unlimited Digital B2B Growth

Read more
An anthropomorphic goat in a thinking pose stands beside an illuminated cube featuring a three-star rating above three human icons, illustrating b2b ecommerce dynamics.
SOLUTIONS

B2B Commerce Solution

Read more

See Spryker in action.

Make digital commerce your competitive advantage with a platform that optimally implements your unique business model.

Request a Demo