Use case hero A graphic with an icon of a computer monitor displaying a user's profile and a magnifying glass, symbolizing digital self-service. The background features a diamond shape with green and blue accents, creating a modern look.

Digital Self-Service

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process.

Digital Self-Service is a portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into the business relationship.

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  • Overview
  • Challenges
  • Business Outcomes
  • Spryker Capabilities
  • Customers

OVERVIEW

Improve your Customer Experience with Spryker

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process. Consolidate data and manage the relationship while offering insights and autonomy to increase customer stickiness.

By merging the customer, transaction, and product data into one unified portal, Digital Self-Service puts buyers into the driving seat.

Digital self service demo

Challenges Addressed with a Digital Self-Service

Convenience is a crucial element of contemporary B2B customer service. Many businesses offer customers information about their orders and relationship, but from multiple and disparate sources - leading to poor customer experience.

Lack of Information

Without a portal consolidating all information, customers only have limited access to information about historic orders and interactions.

Missed Opportunities

Personalization and tailored offers are difficult to create without consolidated customer data.

Cost and Time Intensive

Personal Customer Relationship Management involves a lot of costly manual interaction and processes.

Lack of Convenience

Customers seek convenience when doing business, which may lead them to look to competitors with better after-sales user experiences.

The Business Outcome of Digital Self Service

Digital Self-Service is a customer portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into all elements of the business relationship. Find out about more below.

  • Person sitting on a chair with a laptop, smiling. Beside them is an overlay graphic of communication icons, including a speech bubble with a thumbs-up and a heart, showcasing the ease of digital self-service.

    Increase Customer Satisfaction & Stickiness

    With the autonomy to access information 24/7, a customer portal acts as a central point of contact with personalized offers and tailored support.

  • A humanoid goat wearing sunglasses strikes a pose next to an abstract background featuring a money bag symbol, embodying the essence of digital self-service.

    Cost Reduction Through Self-Service

    By removing manual processes, you can reduce both time and costs, and focus on high-value services.

  • A goat character wearing sunglasses is speaking through a megaphone about digital self-service near an icon of a rising bar graph with a dollar sign at the top.

    Increase Revenue & Share of Wallet

    More customer data equals more opportunity to cross and up-sell, with AI-based offers delivered at the right time.

  • A woman is smiling at a laptop in an inset image. The main screen shows an administrative dashboard with roles and quick order and cart icons at the bottom, highlighting the convenience of digital self-service.

    Efficiency on Buying & Selling Sides

    Customers gain full control with a convenient 'one-stop shop' where order templates and automatic functions save time and money.

  • Person sitting on a chair with a laptop, smiling. Beside them is an overlay graphic of communication icons, including a speech bubble with a thumbs-up and a heart, showcasing the ease of digital self-service.
  • A humanoid goat wearing sunglasses strikes a pose next to an abstract background featuring a money bag symbol, embodying the essence of digital self-service.
  • A goat character wearing sunglasses is speaking through a megaphone about digital self-service near an icon of a rising bar graph with a dollar sign at the top.
  • A woman is smiling at a laptop in an inset image. The main screen shows an administrative dashboard with roles and quick order and cart icons at the bottom, highlighting the convenience of digital self-service.

The Spryker Solution

LEARN HOW SPRYKER & OUR PARTNERS ENABLE THIS USE CASE AND YOUR SUCCESS

Spryker
Capabilities

  • Invoice Management
  • Quotation and Offer Management
  • Account-specific Products & Pricing
  • Configurable Bundles
  • Approval Processes

Success
Enabling

  • Customer Journey Analysis
  • Process Digitization Mapping
  • Operating Model
    Sparring
  • Process Design Workshop

Technology
Partners


RESOURCES

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Digital Self-Service

Solve the issue of fragmented buyer experience with a B2B customer portal that enables a smooth after-sale process. Digital Self-Service is a portal that manages the after-sale process by consolidating all information and services related to the customer. It supports the full customer lifecycle by providing complete visibility into the business relationship.

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Digital self service demo
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2022 Gartner®️ Magic Quadrant™️ for Digital Commerce

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Fear and Failure: Digital Transformation in B2B Manufacturing
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